About Scratches and Repair

Basically a scratch prevents the laser from reading data stored on a disc. This also holds true for fingerprints or dirt on the play side of a disc, which we call obscurants.

The best way to prevent scratches is to educate (and regularly remind) the people handling the disc, especially kids!  Simple things like to avoid touching the play side of the disc and replacing the disc into a storage case after use.

When wiping obscurants off a disc remember to wipe from the centre to the outer edge, not around the disc in a circle. Circular scratches will generally inhibit the laser more than scratches from the centre to the outer edge and result in worse skipping or stopping playback altogether. For more detailed information on discs and disc repair visit our Disc Education page.

We do understand sometimes scratches ‘magically’ appear, at this stage there are 3 options;

• Throw the disc out
• Sell or trade the disc
• Repair the disc

What option you choose is determined by the value you place on keeping the disc in circulation. Remember “one person’s trash is another’s treasure”and there are always simple ways to help someone less fortunate.

In many instances a rental disc may have paid itself over multiple times… but there may be value in keeping it playing if only to donate to a fundraiser or school.

Public Disc Repair

Have some discs that need repairing? We can help! Reface have now moved away from a minimum volume and are now able to offer the public repairs for any quantity of discs.

In-bound freight is the responsibility of the sender, and return freight is currently only offered via Star Track Express.

Reply paid Australia Post satchels can be used if the sender would prefer this method, but these satchels must be able to be lodged at a street post box. Additional charges may apply if we have to lodge discs at a post office as we do not have one that is easily accessible.

We recommend sending small quantities of discs in using disc wallets as these provide a reasonable level of protection, but also reduce shipping costs.

For pricing information, and any additional questions about the service and/or freight, please submit an inquiry via our contact us page and we will endeavor to get back to you ASAP.